​Effective Date: 01/04/2025
Legal Entity: seQure
Registered Location: Auckland, New Zealand

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These Terms and Conditions ("Agreement") govern your use of seQure’s services. By engaging our services, you accept and agree to be bound by the following terms.

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1. Services Provided

seQure provides the following managed cybersecurity services:

• Digital Footprint Assessment

• Device Assessment

• Managed Protection

• Awareness Training

• Cybersecurity Consulting

All services are delivered remotely through digital reports, secure software installations, virtual workshops, and subscriptions.

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2. Confidentiality & Non-Disclosure (NDA)

By default, every engagement is covered under a mutual non-disclosure agreement (NDA) between seQure and the client or individual.

Both parties agree not to disclose any confidential information shared during the course of service delivery. This includes:

• Technical configurations

• Reports and findings

• Business strategies

• Personal or device data

Exceptions apply only where disclosure is required by law or with written consent.

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3. Client Responsibilities

To enable accurate, effective service, clients agree to:

• Provide truthful and complete information

• Maintain access to systems as required

• Follow reasonable security advice provided

• Not misuse or tamper with seQure tools or services

Failure to meet these obligations may limit the effectiveness of the service and void certain protections.

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4. Data Collection and Storage

seQure may collect data necessary to deliver its services, including:

• Personal identifiers (e.g., name, email)

• Device/system information

• Threat activity or configuration data

All data is securely stored on AWS servers in Australia. By using our services, you consent to this data handling and regional storage.

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5. Intellectual Property Rights

All materials created by seQure — including but not limited to reports, assessments, templates, scripts, software, and training materials — remain the intellectual property of seQure.

Clients receive a limited, non-transferable license to use deliverables solely for internal purposes. You may not resell, reproduce, or publicly share these materials without written consent.

We do not claim ownership of your data, systems, or content provided to us.

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6. Acceptable Use

You agree not to use seQure’s services for:

• Illegal, unethical, or unauthorized surveillance

• Attempting to gain unauthorised access to third-party systems

• Engaging in activity that violates privacy laws or industry standards

We reserve the right to refuse or terminate services in such cases.

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7. Third-Party Providers

Our services may integrate with or depend on third-party software or infrastructure (e.g., antivirus, monitoring tools, AWS). While we make reasonable efforts to select trusted partners, we are not responsible for the performance or failures of third-party systems.

By using our services, you also agree to any applicable terms from third-party vendors as required.

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8. Disclaimers

While we apply professional care and current best practices in delivering cybersecurity services, no system can be guaranteed 100% secure.

seQure provides risk assessments and mitigation strategies based on the information available. You acknowledge that we do not warrant:

• Absolute protection from cyber threats

• Regulatory or legal compliance (unless specifically contracted)

• That recommendations will be implemented by the client or their IT providers

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9. Limitation of Liability

To the maximum extent permitted by law, seQure is not liable for any indirect, incidental, special, or consequential damages, including:

• Data loss

• Business interruption

• Reputational damage

• Costs from unauthorized access

Our total liability, if any, is limited to the fees paid for the specific service that gave rise to the claim.

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10. Indemnity

You agree to indemnify and hold harmless seQure from any claims, damages, liabilities, or expenses arising from:

• Your breach of these terms

• Misuse of our services

• Legal claims arising from your systems, content, or failure to follow security recommendations

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11. Force Majeure

We are not liable for failure or delay in service caused by events beyond our reasonable control, including but not limited to:

• Natural disasters

• Major internet outages

• Power failures

• Government restrictions

• Service interruptions by AWS or third-party vendors

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12. Cancellations and Termination

Unless otherwise stated in the service agreement:

• Clients may cancel ongoing services by providing [X] days' written notice

• No refunds are available for work already performed

• We reserve the right to suspend or terminate services for breach of terms or suspected unlawful activity

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13. Support & Service Levels

Unless explicitly stated in writing, seQure does not provide 24/7 incident response or guaranteed response times. We operate on a best-effort basis during standard business hours (NZT).

For managed services, specific SLAs may be defined in a separate agreement.

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14. Changes to Terms or Services

We reserve the right to update these terms or modify services by providing reasonable notice (e.g., via email or website update). Continued use of our services after notice constitutes acceptance of changes.

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15. Governing Law and Jurisdiction

These terms are governed by the laws of New Zealand. Any dispute arising out of this Agreement will be subject to the exclusive jurisdiction of the courts of New Zealand.

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